Service Support

Service Commitment

After-sales service

Talent Recruitment

After-sales service

◎ Solemn Commitment

Our company solemnly promises that all our products—whether complete equipment or component parts—will enjoy lifetime maintenance services provided by us. We will respond within 12 hours of receiving notification from the user unit, and a dedicated team nationwide will arrive on-site to address any issues within 48 hours, ensuring that we relieve customers of their worries and guarantee the smooth operation of their equipment.

◎ High-quality service

Hebei Zhongrui Environmental Protection now has an after-sales service team consisting of 28 technical engineers. This service team not only provides customers with installation guidance based on its extensive experience but also offers practical operational and running advice tailored to specific site conditions. With its strong and capable team, we can ensure that customers across the country enjoy high-quality, prompt, and efficient after-sales services.

◎ Multi-channel service

When addressing unexpected issues, the Zhongrui service team first employs telephone troubleshooting and online fault diagnosis to ensure timely problem resolution and minimize the risk of losses. At the same time, we provide emergency on-site services to promptly resolve equipment malfunctions at the customer’s location.

◎ Database support

Hebei Zhongrui Environmental Protection has a comprehensive database and archive. As long as the customer provides the project name or number, Zhongrui can quickly retrieve the project’s drawing data and the design parameters used at the time, enabling us to offer customers precise and high-quality spare parts services, as well as detailed data and budgeting services for pre-modification planning.

◎ Maintenance services

The service team of Zhongrui Environmental Protection not only provides professional installation guidance but also offers on-site repair services. With years of industry experience, they can promptly and professionally address emergency issues on-site, minimizing production losses caused by downtime.